Frequently asked questions

Is this a physical product?

No. Every OTTO wallpaper is a digital file. Nothing is posted to you.

Will it fit my phone?

Yes. Files are supplied at 2160 × 3840 px, which suits modern iPhone and Android screens.

Why are previews watermarked?

Previews are lower resolution and watermarked to protect the artwork. Your purchased file is clean.

I paid but can't find the download email

Check your junk or spam folder first — order emails sometimes land there. Mark it as not junk so future emails arrive in your inbox, then open the secure link inside. Still missing? Message us on TikTok @otto.studios with your order number and we'll resend it.

How many times can I download?

Five downloads per wallpaper, within 30 days. Message us on TikTok @otto.studios if you need that reset.

Can I use a wallpaper for my business?

Not under the standard licence. Message us on TikTok @otto.studios for commercial terms.